Membership Pause & Cancellation Policy
At Hoop Love Academy, we understand that family schedules, school seasons, and personal circumstances can change. Whether your athlete needs a temporary break or is ready to end their membership, we want to make the process simple and transparent.
Please review the policies below before submitting a membership change request.
IMPORTANT: Official Request Process
All membership pause and cancellation requests must be submitted through our official Membership Pause/Cancellation Form.
Requests communicated through email, text message, phone calls, or verbal conversations do not constitute an official request.
Your completed form submission serves as the official date of your request and determines the start of any applicable notice period.
Submitting a request does not automatically change your membership or stop an upcoming payment. HLA must review and confirm that the requested change has been processed.
[SUBMIT A MEMBERSHIP REQUEST]
1. Membership Pauses
Need to take a temporary break from training? We understand. HLA offers membership pauses for families who need time away but plan to return.
How Membership Pauses Work
Maximum pause duration: Memberships may be paused for up to 3 consecutive months.
Advance notice: Requests must be submitted before your next scheduled billing date.
Official submission: A completed Membership Pause/Cancellation Form is required for your request to be considered.
Approval: All pause requests are subject to HLA review and approval.
Billing: No recurring membership charges will be processed during an officially approved pause.
Return date: You must provide your anticipated return date when submitting your request.
Extensions: Requests to extend a pause must be submitted and approved before the scheduled resume date.
What Happens to Billing?
Once your membership pause is approved and processed, recurring membership charges will be suspended for the duration of the approved pause.
If your request is submitted close to an upcoming billing date, HLA will review your account and communicate whether the upcoming payment can be prevented.
Payments already processed before an approved pause are not automatically refunded.
Returning to Training
Your membership will resume on the date confirmed by HLA.
Your billing schedule will be adjusted according to your account's remaining paid time and applicable billing cycle. HLA will communicate any relevant billing details before your membership resumes.
During an approved pause, membership access and training privileges are suspended.
2. Membership Cancellations
If your athlete will no longer participate in HLA, we ask that you submit an official cancellation request through our Membership Pause/Cancellation Form.
All membership cancellations require 30 days' notice.
The 30-day notice period begins on the date your completed form is submitted.
How Cancellation Billing Works
Your membership continues to follow your individual scheduled billing date during the 30-day notice period.
If your next scheduled payment falls within the 30-day notice period, that payment will be processed as your final payment.
If your next scheduled billing date falls outside the 30-day notice period, no additional payment will be due, provided your request was submitted at least 30 days before that billing date.
Payments processed during the cancellation notice period are nonrefundable.
Training Access After Cancellation
You may use your remaining membership class passes for 30 days from the date your cancellation request is submitted.
Any unused passes remaining after that 30-day period will no longer be available.
3. How to Submit a Membership Request
Whether you are requesting a pause or cancellation, please follow these steps:
Click the Membership Pause/Cancellation Form below.
Select whether you are requesting a pause or cancellation.
Complete all required information and provide the applicable dates.
Submit your request for HLA review.
Watch for a confirmation from HLA outlining your membership status and any applicable billing changes.
Please remember: Emailing, texting, or speaking with a staff member does not replace the official form submission. Your membership change is not finalized until HLA confirms that it has been processed.
[SUBMIT A MEMBERSHIP REQUEST]
Questions About Your Membership?
If you have questions about your membership, billing date, or an upcoming payment, please contact Hoop Love Academy before your next scheduled billing date whenever possible.
We appreciate your family being part of the Hoop Love Academy community. Thank you for trusting us with your athlete's development. We hope to continue being part of their basketball journey!